Retail Store Manager

Circle K•Smyrna, TN

5d•Onsite

About The Position

The Retail Store Manager leads the store’s employees and operations to meet Company standards for customer service, site image, safety, organization, and financial performance. The manager recruits, hires, trains, schedules, supervises, and evaluates employees; manages customer and supplier relationships; and ensures communication, reports, merchandise presentation, and site records are handled appropriately. The role also analyzes sales and expenses, forecasts and manages P&L lines and merchandise margins, and safeguards money received and disbursed. The work is performed mostly indoors, with outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may encounter occasional cold temperature extremes while supervising work in a walk-in cooler or freezer and occasional noise. The position requires working with minimal direction and providing effective management, supervision, and leadership.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with a minimum of direction and supervision.
Ability to work outdoors for duties such as cleaning parking lots and gas pumps and taking out garbage.
Ability to tolerate occasional cold temperature extremes while supervising work in a walk-in cooler or freezer and occasional noise.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, train, schedule, supervise, and evaluate employees.
Assign tasks to keep the site clean, adequately stocked, organized, and maintained according to Company standards.
Maintain a professional and supportive image among employees and supervisors.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent customer service and resolve customer complaints in a timely, professional manner.
Promote and maintain a safe, positive public image in the neighboring community.
Provide written performance appraisals and appropriate feedback to employees.
Train employees on customer service, site image, marketing execution, and safety procedures, and promote safety awareness.
Ensure employees receive timely communication and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis needed to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.