Retail Store Manager

Michaels Stores • West Jordan, UT

23d • Onsite

About The Position

The Retail Store Manager leads and manages all aspects of a retail store, spending the vast majority of their time on managerial work. The role is accountable for leading a team to deliver a great customer experience and achieve store results, ensuring the store and team are ready to deliver customer brand promises, and planning and communicating workload and key performance indicators so the team can execute within budget. Minimal, if any, time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves.

The Store Manager oversees compliance with standard operating procedures, company programs, policies, and applicable laws; delivers sales, profit, and other performance objectives; leads customer experience, shrink, and safety programs; and hires, trains, coaches, and develops team members. The manager also serves as Manager on Duty, maintains operational understanding across store departments, and ensures managers are cross-trained in custom framing sales and production. The position is based in a public retail store and includes supervising team members and assisting customers.

Requirements

• At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift some heavy items and access high shelves using a ladder or similar equipment.
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

• Lead and manage all aspects of the store, including adherence to standard operating procedures and company programs, compliance with applicable laws and requirements, execution of company policies and standards, and accountability for store conditions and results.
• Deliver the sales plan, profit plan, and other key performance indicators in alignment with annual performance objectives, and manage the team to achieve role-specific KPIs.
• Lead execution of the customer brand promises.
• Implement and lead shrink and safety programs to achieve goals.
• Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
• Hire, train, observe, and coach team members; lead performance management and, when necessary, disciplinary processes; identify talent and develop team members for advancement.
• Use leadership competencies for continued self-development.
• Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Serve as Manager on Duty.
• Maintain operational understanding of all store departments, be cross-trained, and ensure all managers are cross-trained in custom framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed