Retail Store Manager

Circle K Stores•Memphis, TN

19d•Onsite

About The Position

The Retail Store Manager oversees store employees and operations to ensure excellent customer service, a clean and well-stocked site, and achievement of sales and profit objectives. The manager recruits, hires, trains, schedules, supervises, and evaluates employees; maintains positive relationships with suppliers, customers, and the surrounding community; and ensures that communication, safety, merchandising, reporting, and employment-related requirements are handled appropriately. The role analyzes sales, expenses, budgets, forecasts, and merchandise margins, and safeguards funds received and disbursed. The position is based at 1710 Whitten Rd, Memphis, Tennessee 38134, with flexible availability. Most work is indoors, though the manager may work outdoors to clean parking lots and gas pumps or take out garbage. The role may involve occasional exposure to cold while overseeing work in a walk-in cooler or freezer, as well as occasional noise. The manager works with minimal direction and supervision.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Responsibilities

Recruit, hire, train, schedule, motivate, counsel, and supervise employees while ensuring excellent customer service.
Assign and manage tasks to keep the site clean, adequately stocked, organized, and maintained to Company standards.
Maintain a professional and supportive image among employees and supervisors, and apply non-discriminatory management practices.
Develop positive, professional relationships with suppliers; promote excellent service; and resolve customer complaints promptly and professionally.
Promote a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide performance-based feedback.
Train employees to meet Company standards for customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive timely communications and hold periodic ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives; organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced, and that required employment posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed, and perform other financial analysis needed to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.