Retail Store Manager
About The Position
Gabriella White is seeking a Retail Store Manager to lead its Roswell, Georgia showroom for its Gabby and Summer Classics brands. The role combines creative direction, business strategy, and team leadership to deliver an exceptional client experience and drive store performance. The manager sets the tone for the showroom, inspires the team, and upholds brand standards in a polished, hospitality-driven environment. The position oversees daily store operations, sales and performance goals, team recruitment and development, showroom presentation, client relationships, budgets, and opportunities for growth. Success is measured by written sales and invoicing, returns, Net Promoter Score, average dollars per sale, and conversion rate.
Requirements
- Bachelor’s degree in business, design, or a related field, or equivalent relevant experience.
- At least three years of retail or design experience, including two years in a leadership role.
- Passion for design, exceptional client service, and purposeful, energetic team leadership.
- Business acumen and experience with budgeting, payroll management, and inventory control.
- Ability to coach, motivate, and inspire a team to achieve collective success.
- Excellent communication and organizational skills, with attention to detail and presentation.
- Comfort using Microsoft Office and CRM systems to manage performance and client relationships.
- Polished, professional presence and ability to connect with others.
- Ability to safely operate a motor vehicle for business purposes.
- Valid driver’s license and an acceptable Motor Vehicle Record in accordance with company policy.
Nice To Haves
- Luxury retail experience.
Responsibilities
- Lead a team of design-minded professionals in delivering memorable client experiences and creating beautiful spaces.
- Oversee daily store operations and maintain a polished, hospitality-driven environment.
- Set goals, track results, and coach the team to meet or exceed performance expectations.
- Improve the client journey by anticipating needs and offering thoughtful solutions.
- Recruit, train, and mentor a high-performing team aligned with company values and a passion for design.
- Maintain showroom presentation and merchandising standards that reflect the brand’s aesthetic.
- Use business insights and CRM tools to build long-term client relationships and encourage repeat business.
- Partner with regional leadership on local strategy, budgets, and growth opportunities.
- Model accountability, positivity, and professionalism, and foster an empowered and valued team.
- Meet performance measures related to written sales and invoicing, returns, Net Promoter Score, average dollars per sale, and conversion rate.
Benefits
- Competitive health, dental, and vision plans.
- Employer-paid short- and long-term disability.
- 401(k) plan with company match after 12 months.
- Employee Assistance Program to support mental well-being.
- Paid sick leave, vacation, holidays, and parental time.
- Generous employee product purchase discount.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
