Retail Store Manager

The UPS Store•Greenvale, NY

About The Position

The Retail Store Manager is responsible for the day-to-day operations of a The UPS Store location. The manager opens and closes the center, manages productivity, and ensures the team delivers world-class customer service. The role monitors costs and expenses and provides weekly and monthly reports to the franchise owner. The Retail Store Manager is accountable for profit and loss, continuous improvement, service delivery levels, personnel management, and business development.

Requirements

High school diploma or GED.
Excellent verbal and written communication skills.
Retail or customer service experience.
Willingness to accept full accountability for center operations.
Detail-oriented, organized, and able to multitask.

Nice To Haves

Profit and loss experience.

Responsibilities

Perform personnel management, including training and coaching associates.
Monitor, evaluate, and maximize customer service delivery and customer satisfaction.
Oversee center maintenance, including cleanliness, safety, and organization.
Manage inventory.
Open and/or close the store and perform end-of-day accounting, as needed.
Multitask while maintaining close attention to detail and high quality control.
Deliver outstanding customer service to walk-in customers and telephone inquiries.
Maintain a clean, organized, and safe working environment.
Perform other duties as assigned.
Monitor cost control and expenses and provide weekly and monthly reports to the franchise owner.
Manage center productivity, continuous improvement, service delivery levels, and business development.