T-Mobile Retail Store Manager ABERDEEN | Beards Hill Rd 2

Arch Telecom•ABERDEEN, MD

97d•$60,000 - $100,000•Onsite

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 stores across the U.S. The Retail Store Manager leads a retail team and represents the T-Mobile brand and Arch Telecom’s core values. The manager creates enthusiasm around products and services, fosters a customer-first environment, and builds meaningful relationships with customers by understanding their needs and educating them about suitable device and service solutions. The manager oversees store operations, including sales, inventory, and implementation of new programs and initiatives, while working to meet or exceed sales goals. They lead by example in delivering personalized recommendations, demonstrating technology, and providing patient, honest, and empathetic service. The role also involves using digital tools, completing training, collaborating with employees across channels, resolving customer issues, and identifying small-business leads. This is a full-time role with 45 hours of availability required. The position requires standing for extended periods and lifting objects weighing up to 25 pounds. Arch Telecom describes diversity and inclusion as foundational to its organization.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work, 45 hours.

Nice To Haves

Leadership ability and a competitive drive.
Confidence working in a fast-paced sales environment.
Ability to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with both team members and customers.

Responsibilities

Lead the retail team by example and demonstrate the behaviors and practices that support strong performance.
Help customers continue their shopping journey across online, customer care, and in-store channels.
Explore customers’ needs and provide hands-on demonstrations of technology.
Oversee sales, inventory, store functions, and implementation of new programs and initiatives.
Meet or exceed store sales goals.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Provide patient, honest, and empathetic service while addressing sales and service needs.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and deliver a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared accountability for company success.