Retail Store Manager

Curaleaf•Newburgh, NY

7d•$70,000 - $80,000•Onsite

About The Position

The Retail Store Manager leads the store’s financial success and operational excellence in alignment with Curaleaf’s mission, vision, and values. The role oversees store performance, profitability, business trends, and financial management, while attracting, onboarding, and developing talent, building a succession pipeline, and fostering continuous growth and improvement. As a brand ambassador, the Store Manager educates customers about Curaleaf products and leads a collaborative team-selling environment. The manager inspires the team to exceed sales goals, deliver exceptional customer service, and support business growth. The position directly supervises team members and makes decisions about hiring, termination, performance evaluations, and professional development. This is a full-time, exempt, bonus-eligible position at the Newburgh, New York store. Open availability is required for weekdays, evenings, weekends, holidays, and occasional overnights. Travel is 10%–25%. The role operates in a professional retail environment and may involve exposure to dust, pollen, and plant pathogens, as well as working in confined spaces and adapting to a high-stress, changing environment.

Requirements

At least 3 years of retail leadership experience, preferably in a fast-paced, high-volume environment.
Experience leading teams of 20 or more employees, including multiple leadership levels such as Assistant Managers, Leads, and frontline team members.
Demonstrated ability to drive sales and consistently exceed performance goals in a fast-paced environment.
Experience building and leading high-performing teams, with a focus on talent development, mentorship, and succession planning.
Strong communication skills and ability to collaborate effectively across organizational levels.
Exceptional customer service skills and a solutions-oriented mindset.
Openness to giving and receiving feedback, with skill in managing change and fostering adaptability.
Demonstrated success overseeing store operations, including visual merchandising, financial management, and loss prevention.
Availability to work nights, weekends, and holidays as needed; open availability on weekdays, evenings, weekends, holidays, and occasional overnights is specified.
Commitment to maintaining compliance with state regulations.
Ability to travel 10%–25%.
Ability to perform the stated physical tasks, including regularly standing, walking, speaking or hearing, stooping, kneeling, crouching or crawling, using hands and fingers to feel, reaching, and lifting up to 25 pounds; occasionally climbing, balancing, and lifting up to 50 pounds; and close vision at 20 inches or less.
Ability to work in confined spaces and manage a high-stress, changing environment.

Nice To Haves

Previous experience in the cannabis industry.
Experience overseeing delivery, logistics, or inventory movement operations.
Experience managing a unionized workforce and working knowledge of Collective Bargaining Agreements (CBAs).
Experience turning around underperforming stores through improvements in sales, retention, customer experience, and team engagement.
Experience leading high-volume operations generating more than $8 million in annual revenue.

Responsibilities

Empower the team to deliver exceptional customer experiences, drive sales, and exceed key performance indicators.
Attract, hire, and retain a diverse team by setting clear goals and expectations.
Train, mentor, and develop team members, leveraging their strengths and supporting growth opportunities.
Forecast payroll accurately to optimize productivity and meet sales and payroll targets while managing operational workloads.
Oversee the store’s profit and loss performance, drive revenue growth, improve efficiency, and address underperformance using company programs and tools.
Monitor business trends and share insights with senior leadership to refine strategies and improve results.
Delegate tasks, maintain clear brand messaging, and uphold company standards to ensure operational excellence.
Build urgency and accountability within the team and adapt to changes in the retail landscape.
Protect company assets through safety protocols, inventory control, and loss-prevention procedures, while complying with local, state, and federal regulations.
Analyze trends, manage stock levels, and ensure inventory is ordered and managed efficiently.
Directly supervise team members and make decisions regarding hiring, termination, performance evaluations, and professional development.
Perform other duties as assigned.