Retail Store Manager

Circle K Stores•Louisville, KY

13d•Onsite

About The Position

The Retail Store Manager oversees store operations, employees, customer service, site standards, communication, planning, and financial performance. The manager recruits, hires, trains, schedules, and supervises employees; maintains positive relationships with customers, suppliers, the community, and staff; and ensures that merchandise, reports, site files, and required notices are properly managed. The role analyzes sales and expenses, manages budgets and merchandise margins, and safeguards funds to help maximize sales and net profits. The position is performed primarily indoors but includes outdoor work such as cleaning parking lots and gas pumps and taking out garbage. The manager may be exposed to occasional cold extremes while supervising work in a walk-in cooler or freezer and to occasional noise. The manager is expected to work with minimal direction and to act as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience performing the essential duties and working in the conditions described.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the CSR and ASM job descriptions.
Ability to supervise and manage functions listed in the CSR and ASM job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and managing inventory, cash, and counseling notices.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, train, and supervise employees to provide excellent customer service.
Assign tasks to ensure the site is clean, adequately stocked, organized, and maintained according to Company standards.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Apply non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Build positive, professional relationships with suppliers and resolve customer complaints promptly and professionally.
Promote excellent service and a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide performance-based feedback.
Train employees on customer service, site image, marketing execution, and safety procedures.
Ensure employees receive timely communications and hold periodic communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to meet objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly.
Ensure required employment posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed, and perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.