Retail Store Manager

Goodwill Industries of Southwest Florida•LaBelle, FL

12d

About The Position

Goodwill Southwest Florida is seeking a Retail Store Manager to oversee all aspects of retail store operations, including financial performance, staff development, merchandising, customer service, mission integration, and compliance with company policies and procedures. The Store Manager is responsible for achieving revenue, expense, and profit goals while creating a safe, productive, and customer-focused environment. The role provides direction, coaching, and support to employees to promote operational excellence and organizational objectives. The manager oversees store safety and maintenance, financial results, customer and mission services, production and merchandising, administrative reporting, and staffing and leadership. The position requires a flexible schedule, including evenings, weekends, and holidays, as needed to support store operations.

Requirements

High school diploma or equivalent required.
At least two years of retail sales experience required.
At least two years of management or supervisory experience, or equivalent experience, required.
Leadership skills demonstrating professional business ethics, assertiveness, and self-motivation.
Proficiency in Microsoft Word and Excel and intermediate computer skills.
Knowledge of cash registers, adding machines, credit card machines, telephones, point-of-sale systems, and cash handling procedures.
Ability to supervise and train employees in production, merchandising, cashiering, and customer service.
Strong interpersonal, time management, customer service, and communication skills.
Ability to understand and follow oral and written instructions and perform business-related mathematical calculations, including advanced math.
Ability to work effectively under stressful conditions while demonstrating good judgment, patience, and understanding.
Ability to proactively learn about services and operations.
Ability to stand for extended periods and bend, stoop, reach, twist, lift, push, pull, and move items weighing at least 40 pounds.
Ability to occasionally work outdoors in varying temperatures and weather conditions.
Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

Two-year or four-year college degree preferred.

Responsibilities

Maintain a safe, clean, and organized store environment by following Kaizen principles, PPE requirements, safety procedures, facility inspection and equipment maintenance standards, incident reporting requirements, and monthly safety meetings.
Ensure the designated Safety Coordinator fulfills required safety responsibilities and training requirements.
Maintain store equipment in safe operating condition and support compliance with safety standards and requirements.
Achieve store sales, expense, profit, customer transaction, and Ecommerce revenue goals while managing within budget and company guidelines.
Increase customer count, average sales per customer, and sales per square foot in line with annual store objectives.
Follow recycling and salvage procedures to maximize donation value and reduce disposal expenses.
Ensure staff maintain positive relationships with customers and donors and resolve guest concerns in a timely and satisfactory manner.
Ensure employees understand Goodwill programs and promote the organization's mission to customers, donors, and the community.
Maintain attractive merchandise displays, proper signage, inventory rotation, and compliance with pricing, merchandising, and Good, Better, Best guidelines.
Order RAW product as needed to support production goals and budget objectives.
Ensure mission-related signage is properly displayed throughout the store.
Develop and manage annual sales, expense, and profit budgets; control expenses; and comply with loss prevention policies.
Prepare and submit accurate reports and documentation, including DSRs, bank deposits, Kaizen inspections, facility checklists, meeting records, and other required organizational reports.
Oversee the physical operation of the store and premises.
Submit maintenance requests according to company policy and maintain cleanliness of the sales floor, backroom, and exterior areas.
Recruit, train, develop, supervise, schedule, and evaluate employees to support production, merchandising, customer service, quality control, and financial goals.
Conduct 90-day and annual employee performance reviews and develop Individual Development Plans for management staff.
Conduct store meetings, one-on-one coaching sessions, and weekly training programs to improve employee knowledge, motivation, communication, and performance.
Establish performance standards and ensure compliance with company, store, and employee policies and procedures.
Work flexible hours, including evenings, weekends, and holidays, as required to support store operations.