Retail Store Manager

Curaleaf•Newburgh, NY

6d•Onsite

About The Position

The Retail Store Manager leads the store’s financial performance and operational excellence in alignment with Curaleaf’s mission, vision, and values. The manager oversees profitability, responds to business trends, and manages store finances. They attract, onboard, and develop talent, build a succession pipeline, and foster continuous growth and improvement. As a brand ambassador, the manager educates customers about Curaleaf products and leads a collaborative team-selling environment to achieve sales goals, provide exceptional customer service, and support business growth. This full-time, exempt, bonus-eligible role is based at 8 N Plank Rd, Newburgh, NY 12550. It requires open availability on weekdays, evenings, weekends, holidays, and occasional overnights, with 10%–25% travel. The role operates in a professional retail environment and involves using standard office and point-of-sale equipment. It also includes potential exposure to dust, pollen, and plant pathogens, and requires working in confined spaces and adapting to a high-stress, changing environment. The manager directly supervises team members and makes decisions about hiring, termination, performance evaluations, and professional development. The New York hiring range is $70,000–$80,000 USD.

Requirements

At least 3 years of retail leadership experience, preferably in a fast-paced, high-volume environment.
Experience leading teams of 20 or more employees, including multiple levels of leadership such as Assistant Managers, Leads, and frontline team members.
Proven ability to drive sales and consistently exceed performance goals in a fast-paced environment.
Experience building and leading high-performing teams, with an emphasis on talent development, mentorship, and succession planning.
Strong communication skills and ability to collaborate across all organizational levels.
Exceptional customer service skills and a solutions-oriented mindset.
Willingness to give and receive feedback, manage change, and foster adaptability.
Demonstrated success overseeing store operations, including visual merchandising, financial management, and loss prevention.
Availability to work nights, weekends, and holidays as needed; open availability on weekdays, evenings, weekends, holidays, and occasional overnights.
Commitment to maintaining compliance with state regulations.
Ability to stand, walk, talk or hear, stoop, kneel, crouch or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds regularly; occasionally climb, balance, and lift up to 50 pounds.
Close vision (clear vision at 20 inches or less).
Ability to work in confined spaces and maintain high stress tolerance, adaptability, and flexibility in an ever-changing environment.

Nice To Haves

Previous experience in the cannabis industry.
Experience overseeing delivery, logistics, or inventory movement operations.
Experience managing a unionized workforce and working knowledge of Collective Bargaining Agreements (CBAs).
Experience turning around underperforming stores through improvements in sales, retention, customer experience, and team engagement.
Experience leading high-volume operations generating more than $8 million in annual revenue.

Responsibilities

Empower the team to deliver exceptional customer experiences, drive sales, and exceed key performance indicators.
Attract, hire, and retain a diverse team by setting clear goals and expectations.
Train, mentor, and develop employees, using their strengths and fostering growth opportunities.
Forecast payroll to optimize productivity and meet sales and payroll targets while managing operational workloads.
Oversee profit and loss and drive revenue growth and store efficiency.
Identify underperforming areas and implement solutions using company programs and tools.
Monitor business trends and share insights with senior leadership to refine strategies and improve results.
Delegate tasks effectively, maintain clear brand messaging, and uphold company standards.
Foster urgency and accountability, adapting to changes in the retail landscape.
Protect company assets by maintaining safety protocols, inventory control, loss prevention procedures, and compliance with local, state, and federal regulations.
Analyze trends and manage stock levels to prevent shortages or overstock, and ensure efficient inventory ordering and management.
Directly supervise employees and make decisions about hiring, termination, performance evaluations, and professional development.
Perform other duties as assigned.