Retail Store Manager

Circle K • Southaven, MS

12d • Onsite

About The Position

The Retail Store Manager leads and manages store employees and site operations. The role is responsible for recruiting, hiring, training, scheduling, and supervising employees; maintaining customer service and site standards; managing supplier and community relationships; and ensuring timely communication, performance feedback, and completion of required reports. The manager evaluates site needs and develops action plans, maintains site files and manuals, and ensures merchandise is stocked, displayed, and priced appropriately. Financial duties include reviewing sales and expenses, budgeting and forecasting profit-and-loss lines, managing merchandise margins, safeguarding funds, and taking action to maximize sales and net profits.

The role works primarily indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The manager is expected to work with minimal direction and provide effective management, supervision, and leadership.

Requirements

• High school diploma or GED preferred.
• Retail sales experience preferred.
• Experience sufficient to perform the essential duties and responsibilities and work in the described conditions.
• Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
• Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
• Ability to communicate orally and in writing in English.
• Ability to work with minimal direction and supervision.

Nice To Haves

• High school diploma or GED.
• Experience in retail sales.

Responsibilities

• Recruit, hire, and train positive, enthusiastic employees to support excellent customer service.
• Develop, manage, and assign tasks to keep the site clean, stocked, organized, and maintained according to Company standards.
• Maintain a professional and supportive image among employees and the supervisor.
• Schedule employees within Company guidelines to maximize customer service and maintain the site image.
• Apply non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
• Develop positive, professional relationships with suppliers.
• Promote excellent service and resolve customer complaints promptly and professionally.
• Promote and maintain a safe, positive public image in the neighboring community.
• Prepare timely written performance appraisals and provide appropriate performance feedback.
• Train employees to meet Company standards for customer service, site image, marketing execution, and safety procedures; promote safety awareness.
• Ensure employees receive proper communication in a timely manner and hold ongoing communication meetings with site employees and the Market Manager.
• Evaluate site needs and develop action plans to reach desired objectives.
• Organize and maintain site files and manuals.
• Supervise employees to ensure required and requested reports are completed accurately and on time.
• Ensure merchandise is stocked, attractively displayed, and correctly priced.
• Ensure required employment-related posters and signs are accessible to employees.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast profit-and-loss lines and manage merchandise margins.
• Safeguard and account for all money received and disbursed.
• Perform other financial analyses necessary to maximize sales and net profits.
• Perform other duties as assigned or delegated by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED