Retail Store Manager

T-Mobile USA•Hopkinsville, KY

10d

About The Position

The Retail Store Manager manages all operations of a retail store to support effective customer engagement and business performance. The role leads store employees through hiring, scheduling, training, and coaching, and is accountable for store functions including marketing, loss prevention, and labor management. Success is measured by sales goals, customer satisfaction, and operational efficiency. The position supports customer loyalty and business growth by fostering a productive store environment. Other duties or projects may be assigned by business management as needed. The role requires a high school diploma or GED. Two to four years of retail sales management experience and two to four years of sales and sales management experience are preferred. Candidates must be at least 18 years old and legally authorized to work in the United States. Travel is not required. The total target cash pay range is $73,600–$132,700, inclusive of target incentives. The base pay range is $55,200–$99,525; actual starting pay varies based on factors such as work location, qualifications, and experience. Eligible employees in regular, non-temporary Retail and Business Sales roles may receive monthly or quarterly sales incentives. T-Mobile describes its benefits as available to eligible full- and part-time employees, with details and eligibility applying to individual benefits.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Two to four years of management experience in retail sales.
Two to four years of sales and sales management experience.

Responsibilities

Lead employee development and coaching to improve customer interactions and ensure required training is completed on schedule.
Resolve customer issues to enhance the customer experience and align with brand expectations.
Manage store operations, including staffing, scheduling, labor controls, marketing, and loss prevention.
Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
Perform other duties or projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles.