Retail Store Manager

Circle K Stores•Fern Creek, KY

3d•Onsite

About The Position

The Retail Store Manager leads and manages store operations, employees, customer service, site standards, communication, and financial performance. The manager recruits, hires, trains, schedules, supervises, and evaluates employees; ensures the store is clean, stocked, organized, and aligned with company standards; supports positive relationships with suppliers and the community; addresses customer complaints; and promotes workplace safety. The role also includes maintaining site records and reports, managing merchandise displays and pricing, analyzing sales and expenses, forecasting and budgeting profit-and-loss lines, managing merchandise margins, and safeguarding funds. The position involves primarily indoor work, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may encounter occasional cold temperatures while supervising work in a walk-in cooler or freezer and occasional noise. The role requires working with minimal direction and serving as an effective manager, supervisor, and leader.

Requirements

Ability to perform the essential duties and responsibilities and work in the described conditions.
Ability to supervise and train employees in using equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Nice To Haves

High school diploma or GED preferred.
Experience in retail sales preferred.

Responsibilities

Recruit, hire, train, motivate, counsel, and supervise employees, applying non-discriminatory management practices.
Assign and manage tasks to keep the site clean, adequately stocked, organized, and maintained according to company standards.
Schedule employees within company guidelines to maximize customer service and maintain the site's image.
Maintain professional and supportive relationships with employees and supervisors.
Develop positive relationships with suppliers, promote excellent customer service, and resolve customer complaints promptly and professionally.
Promote and ensure a safe, positive public image within the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet company standards for customer service, site image, marketing execution, and safety.
Ensure employees receive timely communications and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve desired objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed, and conduct other financial analysis needed to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.