Retail Store Manager in Training

Goodwill of Central & Northern Arizona • Queen Creek, AZ

23d • Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The role is responsible for overall store production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development.

The manager develops and executes plans to meet operating income, revenue, and production goals; manages payroll and operating costs to budget; and maintains store standards and customer service. The position works with the Retail District Manager, other stores, community organizations, and internal support teams to improve area performance, promote the mission, and ensure compliance. The role also leads staffing, performance management, and team development, and supports company culture and change efforts.

The position requires regular, consistent in-person attendance and reliable transportation. The manager may need to transfer to or cover shifts at different stores based on business needs. A comprehensive Total Rewards package is available beginning on the first of the month following 60 days of employment.

Requirements

• Two years of work experience in Retail Management; thrift experience is preferred.
• One year of customer service experience.
• Proficiency in Microsoft Office Suite.
• Valid driver’s license and clean motor vehicle record (MVR).
• Ability to pass a background check and drug screen, where applicable for the position.
• Ability to speak and read English proficiently.
• Reliable transportation for job-related duties.

Nice To Haves

• Retail management experience in thrift is preferred.
• High school diploma or equivalent is preferred.

Responsibilities

• Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
• Coordinate with the Retail District Manager on strategic plans to drive donations.
• Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
• Manage payroll and operating costs to budget.
• Ensure Team Members provide excellent customer service to donors and customers.
• Ensure stores are clean, well-kept, and appropriately reflect the Goodwill brand.
• Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador to the community.
• Ensure Team Members are trained and fulfill their duties and responsibilities.
• Ensure Donation Attendants provide excellent customer service, and donations are sorted and prepared for processing.
• Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
• Partner with other store locations, under the Retail District Manager’s direction, to allocate donations, Team Members, and leadership to maximize area performance.
• Ensure Team Members follow company standards and procedures.
• Travel between or cover shifts at different stores as business needs require.
• Use reliable transportation for tasks such as making bank deposits, assisting at other stores, and attending training and development classes.
• Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
• Build a high-performing team and manage staffing, compensation, and Team Member development.
• Manage Team Member performance through coaching, discipline, performance improvement plans, and annual reviews.
• Ensure the Assistant Store Manager effectively manages Retail Store Associates’ performance.
• Support company culture-change and change-management efforts.
• Model Goodwill’s Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
• Perform other related duties as assigned.

Benefits

• Three medical plans.
• Employer-funded Health Reimbursement Account (HRA).
• Three dental plans.
• Vision plan.
• Traditional and Roth 401(k) plans.
• Employer-paid life insurance.
• Employee Assistance Program (EAP).
• Paid time off, including sick and vacation time.
• Paid holidays.
• Monthly performance-based bonus eligibility after training is completed.
• No-cost career development, training, and education services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED