Manager in Training

Goodwill Industries of Northwest Texas•Amarillo, TX

14d•$0 - $18

About The Position

The Retail Store Manager in Training (MIT) oversees the day-to-day operations of an assigned retail store and completes training to prepare for a General Manager position. The MIT manages retail operations, supports store goals, and models Goodwill’s mission and core values of integrity, inclusiveness, innovation, and empathy, as well as the Core Four: be honest, be on time, work hard, and be respectful of others. The role requires a flexible schedule, including evenings and weekends, and personal transportation to support store banking needs. The position provides leadership, guidance, training, and professional development to store staff and coordinates their activities. It is responsible for retail merchandising, customer service, store cleanliness and organization, employee and financial documentation, safety systems and procedures, premises and money security, and maintaining store equipment. The MIT collaborates with Field Management and other departments, ensures compliance with company policies, and may perform other duties as assigned. Work involves airborne particles such as dust, animal hair, and lint; outdoor work in hot, cold, or wet conditions may occur, and noise levels range from very quiet to noisy. Physical demands include walking and standing for up to eight hours per day, occasional stooping, kneeling, and crouching, and regularly lifting and carrying 30 pounds and occasionally up to 50 pounds. Team lifting is required for bulky items or those over 50 pounds.

Requirements

High school diploma or GED.
Previous cashiering and supervisory experience.
Management and customer relations skills.
Good math aptitude.
Working knowledge of cashiering, bank deposits, and retail sales.
Ability to complete daily reports.
Ability to communicate positively with the public.
Honesty and dependability.
Valid Texas driver’s license, proof of liability insurance, and a good driving record sufficient to obtain auto insurance coverage.
Ability to travel and drive within Goodwill territory and follow procedures for using a company vehicle.
Ability to work a flexible schedule, including evenings and weekends.
Ability to walk and stand for up to eight hours per day; regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds; and use a team lift for bulky items or items over 50 pounds.
Ability to perform occasional stooping, kneeling, and crouching, and to use hands and feet and reach with hands and arms.
Sufficient eyesight and manual dexterity to discriminate between and classify items, including close vision and color vision.

Responsibilities

Demonstrate Goodwill’s mission and Core Four values in daily work and interactions.
Manage all retail operations for the assigned store location.
Provide excellent customer service to internal and external customers.
Complete employee-related documentation, including incident reports, disciplinary actions, personnel action forms, and United Way pledge forms.
Ensure financial paperwork, including sales, production, timecards, logs, and inventories, is completed accurately and on time.
Manage facility safety systems and procedures, including safety meetings, inspections, fire extinguishers, escape routes, and hazard reporting.
Secure the premises, including locking the facility and designated doors, checking security systems, and addressing outside lighting and other security issues.
Safeguard store funds, including the safe, change funds, deposit bags, cash drawers, and cashier codes.
Maintain positive relationships and a team atmosphere with peers, subordinates, and other departments.
Maintain and continuously update store merchandising.
Maintain cleanliness and organization of the sales floor, production area, store grounds, and customer and employee walkways.
Collaborate with Field Management on problem solving, staff training, and development.
Provide leadership, guidance, and professional development to store staff.
Direct, supervise, and coordinate staff activities to meet store goals and objectives.
Train and develop store staff and encourage an environment of learning and growth.
Ensure departmental equity and compliance with company policies and procedures.
Use personal transportation to support store banking needs and travel within Goodwill territory as required.
Keep store equipment in proper working order and notify the Director of Operations or Facilities Manager of maintenance needs.
Enforce safety policies and procedures and inspect walkways and aisles hourly to keep them clear of hazards.
Ensure donation attendants greet donors, assist with unloading items, offer receipts, and thank donors.
Adhere to, demonstrate, and promote Goodwill policies, procedures, and regulations.