Retail Store Manager In Training

Goodwill of Central and Northern Arizona•110204 - Cooper Store, NC

7d•Onsite

About The Position

The Retail Store Manager In Training drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) store to help fund the mission of ending unemployment. The role is responsible for store production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The position develops and executes plans to meet operating income, revenue, and production goals; manages payroll and operating costs; maintains store standards and customer service; and works with district leadership, other stores, community organizations, and support departments. The manager may be required to cover shifts or transfer to other stores based on business needs and must have reliable transportation for work-related tasks, including bank deposits, assisting other stores, and attending training.

Requirements

Two years of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver's license and clean motor vehicle record.
Ability to pass a background check and drug screen where applicable.
Ability to speak and read English proficiently.

Nice To Haves

Retail management experience in thrift is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and annual operating income, revenue, and production goals.
Coordinate with the Retail District Manager on strategic plans to increase donations.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent service to donors and customers.
Maintain clean, well-kept stores that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Ensure Team Members are trained and fulfill their responsibilities.
Ensure Donation Attendants provide excellent service and donations are sorted and prepared for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the Retail District Manager's direction, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members follow company standards and procedures.
Partner with support areas such as Asset Protection, Human Resources, Safety, and Finance to advance business goals and ensure compliance.
Build a high-performing team and manage staffing, compensation, development, coaching, discipline, performance improvement plans, and annual reviews.
Ensure the Assistant Store Manager effectively manages Retail Store Associate performance.
Support company culture change efforts and change management processes, and model Goodwill's Core Values.
Maintain regular and consistent in-person attendance.
Transfer to or cover shifts at different stores as required by business needs.
Use reliable transportation for tasks such as making bank deposits, assisting other stores, and attending training and development classes.
Perform other related duties as assigned.