Retail Store Manager in Training

Goodwill of Central and Northern Arizona

20d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The role is responsible for overall store production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The manager develops and executes plans to meet operating income, revenue, and production goals; manages payroll and operating costs; maintains product levels and store presentation; and ensures teams follow company standards and provide excellent service. The role works with the Retail District Manager, other store locations, community organizations, and support departments to improve performance and advance business goals. It includes performance management, staffing, compensation, development, and supporting company culture and change efforts. This position requires regular, consistent in-person attendance, reliable transportation for business duties, and the ability to transfer to or cover shifts at other stores as business needs arise. Starting pay is $70,000 annually. The position is eligible for a monthly performance-based bonus after successful completion of training.

Requirements

Two years of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.
Reliable transportation for job-related duties.

Nice To Haves

Retail management experience in the thrift industry is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager on strategic plans to drive donations.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers.
Ensure store locations are clean, well-kept, and appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote Goodwill’s mission and serve as a Goodwill ambassador in the community.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service and donations are sorted and prepared for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the Retail District Manager’s direction, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members operate according to company standards and procedures.
Use reliable transportation for duties such as making bank deposits, helping at other stores, and attending training and development classes.
Transfer to or cover shifts at different stores as needed for business needs.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to further business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team.
Manage Team Member performance through coaching, discipline, performance improvement plans, and annual reviews; oversee staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages Retail Store Associates’ performance.
Support company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.