Retail Store Manager in Training

Goodwill of Central and Northern Arizona

20d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The position is responsible for the store’s production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Duties span people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The role requires regular, consistent in-person attendance and reliable transportation for work tasks such as making bank deposits, supporting other stores, and attending training and development classes. The manager may be transferred to or asked to cover shifts at different stores as business needs require.

Requirements

Two years of work experience in retail management; thrift experience is preferred.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen where applicable.
Ability to speak and read English proficiently.
Reliable transportation for daily work tasks, support at other stores, and attendance at training and development classes.

Nice To Haves

High school diploma or equivalent preferred.
Retail management experience in thrift is preferred.

Responsibilities

Develop and execute retail operations plans to meet daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager on strategic plans to increase donations.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs to budget.
Ensure Team Members provide excellent customer service to donors and customers.
Ensure store locations are clean, well-kept, and appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission, and serve as a Goodwill ambassador in the community.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service when receiving donations and sort and prepare donations for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the Retail District Manager’s direction, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members follow company standards and procedures.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to support business goals and compliance with applicable policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages Retail Store Associate performance.
Help drive company culture change and change-management efforts.
Model Goodwill’s Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Transfer to or cover shifts at different stores as business needs require.
Perform other related duties as assigned.