Retail Store Manager in Training

Goodwill of Central and Northern Arizona•Melrose, OR

7d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund the Goodwill mission of ending unemployment. The role is responsible for the entire store production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The position develops and executes plans to achieve operating income, revenue, and production goals; manages payroll and operating costs to budget; maintains store standards and customer service; and builds and develops a high-performing team. The role may transfer between or cover shifts at different stores as business needs require and requires reliable transportation for duties such as making bank deposits, assisting other stores, and attending training and development classes. Starting pay is $70,000 annually, with eligibility for a monthly performance-based bonus after training is completed.

Requirements

Two years of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen, where applicable.
Ability to speak and read English proficiently.
Reliable transportation for work-related duties.

Nice To Haves

Retail management experience in thrift is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement strategic plans to drive donations.
Monitor daily product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs to budget.
Ensure Team Members provide excellent service to donors and customers.
Keep store locations clean, well-maintained, and aligned with the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Maintain regular, consistent in-person attendance.
Transfer to or cover shifts at different stores as business needs require.
Ensure Team Members are trained and fulfill their responsibilities.
Ensure Donation Attendants provide excellent service when receiving donations and that donations are sorted and prepared for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Under the Retail District Manager’s direction, partner with other stores to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members follow company standards and procedures.
Use reliable transportation to perform duties such as making bank deposits, helping at other stores, and attending training and development classes.
Partner with support functions, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance.
Build a high-performing team and manage Team Member performance through coaching, discipline, improvement plans, and annual reviews; oversee staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages Retail Store Associate performance.
Support company culture change and change management efforts.
Model Goodwill’s core values of Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.