Retail Store Manager In Training

Goodwill of Central and Northern Arizona•Story City, IA

7d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund the mission of ending unemployment. The position is responsible for overall store production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The role develops and executes plans to meet operating income, revenue, and production goals; manages payroll and operating costs to budget; and ensures donations and merchandise are handled in accordance with company standards. It partners with the Retail District Manager, other stores, community organizations, and internal support areas to strengthen business performance and support the Goodwill mission. The manager builds and develops a high-performing team, manages employee performance and staffing, and supports company culture and change-management efforts. The position requires regular, consistent in-person attendance and reliable transportation for store-related tasks, including bank deposits, assisting at other locations, and attending training and development classes. Transfers or shift coverage at different stores may be required at any time based on business needs. Starting pay is $70,000 annually. The position is eligible for a monthly performance-based bonus after training is completed.

Requirements

Two years of work experience in Retail Management, preferably thrift.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record (MVR).
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.
Reliable transportation to perform daily job tasks and attend training and development classes.

Nice To Haves

High school diploma or equivalent preferred.
Retail management experience in thrift preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement strategic plans that drive donations.
Monitor merchandise and product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs to budget.
Ensure Team Members provide excellent customer service to donors and customers.
Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador to the community.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service when receiving donations and sort and prepare donations for processing.
Ensure the Production Team processes, prices, and displays merchandise according to company standards and store goals.
Partner with other store locations, under the direction of the Retail District Manager, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members operate according to company standards and procedures.
Transfer to or cover shifts at different stores as business needs require.
Partner with support areas such as Asset Protection, Human Resources, Safety, and Finance to further business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages the performance of Retail Store Associates.
Support company culture change efforts and change-management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Maintain regular and consistent in-person attendance and use reliable transportation for bank deposits, support at other stores, and training and development classes.
Perform other related duties as assigned.

Benefits

Three medical plans, available the first of the month following 60 days of employment.
Employer-funded Health Reimbursement Account (HRA), available the first of the month following 60 days of employment.
Three dental plans, available the first of the month following 60 days of employment.
Vision plan, available the first of the month following 60 days of employment.
Traditional and Roth 401(k) plans, available the first of the month following 60 days of employment.
Employer-paid life insurance, available the first of the month following 60 days of employment.
Employee Assistance Program (EAP), available the first of the month following 60 days of employment.
Paid time off, including sick and vacation time.
Paid holidays.
Monthly performance-based bonus after training is completed.
No-cost career development, training, and education services.