Retail Store Manager in Training

Goodwill of Central and Northern Arizona

7d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The role is responsible for overall store production and directly leads Assistant Store Managers, the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The position may require transfers to or coverage at different stores based on business needs, and requires reliable transportation for tasks such as making bank deposits, helping at other stores, and attending training and development classes. Starting pay is $70,000 annually. The position becomes eligible for a monthly performance-based bonus after training is completed.

Requirements

Two years of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen where applicable.
Ability to speak and read English proficiently.
Reliable transportation for job duties.

Nice To Haves

Retail management experience in thrift is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement strategic plans to increase donations.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers.
Maintain clean, well-kept stores that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Maintain regular and consistent in-person attendance.
Transfer to or cover shifts at different stores when business needs require it.
Ensure Team Members are trained and fulfill their responsibilities.
Ensure Donation Attendants provide excellent service and donations are sorted and prepared for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Under the direction of the Retail District Manager, partner with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members operate according to company standards and procedures.
Use reliable transportation for daily duties such as bank deposits, support at other stores, and attendance at training and development classes.
Partner with support functions, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team.
Manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages Retail Store Associate performance.
Contribute to company culture change and change management efforts.
Model Goodwill’s Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.