Retail Store Manager in Training

Goodwill of Central and Northern Arizona•Creek Store, TN

12d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund the mission of ending unemployment. The role is responsible for overall store production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The manager develops and executes plans to achieve operating income, revenue, and production goals; manages payroll and operating costs; ensures donations and products are handled according to company standards; and maintains a clean, well-kept store that reflects the Goodwill brand. The role partners with district leadership, other stores, community organizations, and internal support areas to improve performance and ensure compliance. It includes performance management, staffing, compensation, and development responsibilities, as well as representing Goodwill in the community. Transfers and shift coverage at different stores may be required according to business needs. Starting pay is $70,000 annually. The position is eligible for a monthly performance-based bonus after training is completed. A comprehensive Total Rewards package begins the first of the month following 60 days of employment.

Requirements

Two years of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver's license and clean motor vehicle record.
Ability to pass a background check and drug screen, where applicable.
Ability to speak and read English proficiently.
Reliable transportation to perform job duties.

Nice To Haves

Retail management experience in the thrift industry is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement strategic plans to drive donations.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs to budget.
Ensure Team Members provide excellent customer service to donors and customers.
Ensure store locations are clean, well-kept, and appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador to the community.
Maintain regular and consistent in-person attendance.
Transfer to or cover shifts at different stores as needed for business purposes.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service, receive donations, and sort and prepare donations for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the direction of the Retail District Manager, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members operate according to company standards and procedures.
Use reliable transportation for duties such as making bank deposits, helping at other stores, and attending training and development classes.
Partner with support areas such as Asset Protection, Human Resources, Safety, and Finance to advance business goals and ensure compliance.
Build a high-performing team.
Manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages the performance of Retail Store Associates.
Play a critical role in company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.