Retail Store Manager in Training

Goodwill of Central & Northern Arizona•Van Buren, AR

7d•Onsite

About The Position

The Retail Store Manager in Training drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The position is responsible for store production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Its scope includes people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The role develops and executes plans to meet operating income, revenue, and production goals, while managing payroll and operating costs to budget. The manager ensures stores and teams follow company standards, maintains customer and donor service, and builds relationships with community organizations. The position requires reliable transportation and may require transferring to or covering shifts at different stores based on business needs. A monthly performance-based bonus is available after training is completed.

Requirements

Two years of work experience in retail management; thrift retail experience is preferred.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.
Reliable transportation to perform job duties and attend training and development classes.

Nice To Haves

High school diploma or equivalent is preferred.
Thrift retail management experience is preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement strategic plans to drive donations.
Monitor product levels daily, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs to budget.
Ensure Team Members provide excellent customer service to donors and customers.
Keep store locations clean, well-kept, and aligned with the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Train Team Members and ensure they fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service when receiving donations and that donations are sorted and prepared for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the Retail District Manager’s direction, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members operate according to company standards and procedures.
Use reliable transportation for daily tasks such as making bank deposits, assisting at other stores, and attending training and development classes.
Partner with support areas such as Asset Protection, Human Resources, Safety, and Finance to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, staffing, compensation, and development, including coaching, discipline, performance improvement plans, and annual reviews.
Ensure the Assistant Store Manager effectively manages Retail Store Associate performance.
Support company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Maintain regular and consistent in-person attendance.
Transfer to different stores or cover shifts at different stores as business needs require.
Perform other related duties as assigned.