Retail Store Manager in Training

Goodwill of Central and Northern Arizona

25d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) store to help fund Goodwill’s mission of ending unemployment. The position is responsible for the store’s overall production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The role develops and executes plans to meet operating income, revenue, and production goals; manages payroll and operating costs to budget; and oversees product levels, donation processing, pricing, and displays. It ensures excellent customer service, a clean and well-kept store, and compliance with company standards, procedures, policies, and applicable regulations. The manager builds and develops a high-performing team, oversees performance management and staffing, and works with district leadership, other stores, support functions, and community partners to improve business and advance the Goodwill mission. Regular, consistent in-person attendance is required. The manager may be required to transfer to or cover shifts at different stores based on business needs, and must have reliable transportation for duties such as bank deposits, assisting other stores, and attending training and development classes.

Requirements

Two years of work experience in retail management, preferably in thrift retail.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement strategic plans to drive donations.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs to budget.
Ensure Team Members deliver excellent customer service to donors and customers.
Ensure store locations are clean, well-kept, and appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service while receiving donations and that donations are sorted and prepared for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the direction of the Retail District Manager, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members operate according to company standards and procedures.
Partner with support functions, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with applicable policies, procedures, and regulations.
Build a high-performing team and manage performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and Team Member development.
Ensure the Assistant Store Manager effectively manages the performance of Retail Store Associates.
Support company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Maintain regular and consistent in-person attendance.
Transfer to different stores or cover shifts at different stores as business needs require.
Use reliable transportation for daily duties such as bank deposits, assisting other stores, and attending training and development classes.
Perform other related duties as assigned.