Retail Store Manager in Training

Goodwill of Central and Northern Arizona•Happy Valley, AK

7d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund the Goodwill mission of ending unemployment. The role is responsible for the store’s overall production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The manager develops and executes plans to meet operating income, revenue, and production goals; manages payroll and operating costs to budget; and ensures products are processed and displayed according to company standards. The position partners with the Retail District Manager, other stores, community organizations, and internal support teams to improve area performance, promote the mission, and maintain compliance. It also oversees staffing, performance management, compensation, and employee development, while supporting company culture and change-management efforts. The role requires regular in-person attendance, reliable transportation for business tasks, and the ability to transfer to or cover shifts at other stores as business needs arise. Starting pay is $70,000 annually. The position is eligible for a monthly performance-based bonus after training is completed.

Requirements

Two years of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record (MVR).
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.
Reliable transportation to perform job-related tasks and travel between stores.
High school diploma or equivalent preferred.

Nice To Haves

Retail management experience in thrift retail.
High school diploma or equivalent.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager on strategic plans to drive donations.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs to budget.
Ensure Team Members provide excellent customer service to donors and customers.
Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service when receiving donations and sort and prepare donations for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the Retail District Manager’s direction, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members operate according to company standards and procedures.
Use reliable transportation for tasks such as making bank deposits, assisting at other stores, and attending training and development classes.
Transfer to or cover shifts at different stores as business needs require.
Partner with support areas including Asset Protection, Human Resources, Safety, and Finance to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages Retail Store Associate performance.
Support company culture change efforts and change-management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.