Retail Store Manager in Training

Goodwill of Central & Northern Arizona•Scottsdale, AZ

10d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The role is responsible for the store’s overall production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. The position oversees people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The manager develops and executes retail operations plans, monitors sales and production, and manages payroll and operating costs to budget. The role ensures the store is clean and reflects the Goodwill brand, that teams meet company standards, and that donors and customers receive excellent service. It also partners with community organizations and internal support areas, helps allocate resources across store locations, and serves as a Goodwill ambassador. Store transfers and shift coverage at other locations may be required to meet business needs. Reliable transportation is required for duties such as making bank deposits, assisting at other stores, and attending training and development classes. The position includes a starting annual pay of $70,000 and eligibility for a monthly performance-based bonus after training is completed. A comprehensive benefits package begins on the first day of the month following 60 days of employment.

Requirements

Two years of work experience in retail management; thrift experience is preferred.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen, where applicable.
Ability to speak and read English proficiently.
Reliable transportation for required work-related travel and duties.

Nice To Haves

Retail management experience in the thrift industry.
High school diploma or equivalent is preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager on strategic plans to drive donations.
Monitor product levels daily, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent service to donors and customers.
Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service when receiving donations and sort and prepare donations for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the Retail District Manager’s direction, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members operate according to company standards and procedures.
Transfer to or cover shifts at different stores as business needs require.
Use reliable transportation for duties such as bank deposits, helping at other stores, and attending training and development classes.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, staffing, compensation, and development, including coaching, discipline, performance improvement plans, and annual reviews.
Ensure the Assistant Store Manager effectively manages the performance of Retail Store Associates.
Support company culture change efforts and change management processes.
Model Goodwill’s core values of Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.