Retail Store General Manager

Blick Art Materials•Nashville, TN

18d•$65,000 - $75,000•Onsite

About The Position

The Retail Store General Manager leads the store team in delivering Blick’s commitment to customers, the Arts, and local communities. The role oversees staffing, training, sales and customer service, House Account relationships, Custom Services, inventory, store presentation, scheduling, financial performance, and compliance with company policies and operational controls. The General Manager directly supervises at least two full-time associates and indirectly supervises all personnel at the store location. The position is scheduled for a minimum of 45 hours per week and requires a flexible schedule that includes day and evening shifts, weekends, and holidays as needed. The schedule requires at least two nights per work week, plus specified Friday, Saturday, and Sunday shifts during each accounting period. Local business-day travel is primary, with some out-of-area and overnight travel expected. The role requires lifting and carrying up to 50 pounds, as well as prolonged walking, standing, and climbing ladders.

Requirements

High school graduate; college education is preferred but not required.
Three years of previous retail management experience or one year of employment with Blick.
Demonstrated superior sales performance throughout career.
Demonstrated ability to recruit, develop, and supervise personnel.
Computer literacy, including Microsoft Word and Microsoft Excel.
Ability to work independently and in a team environment.
Excellent communication skills.
Ability to meet scheduling requirements, including at least two nights per work week; closing Friday and Saturday at least once per accounting period; working at least one Sunday per accounting period; and working flexible day/evening shifts, weekends, and holidays as business needs require.
Ability to lift and carry 50 pounds using appropriate techniques and following safety rules.
Ability to perform prolonged walking and standing and climb ladders.
Availability for primarily local business-day travel, with some out-of-area and overnight travel expected.

Nice To Haves

College education is preferred but not required.

Responsibilities

Supervise Assistant Managers, Key Holders, the Receiver, Framers if on staff, and Sales Associates; train and develop store management and associates; address performance issues; and recruit, interview, and hire candidates.
Meet with current and potential House Account customers, process House Account orders, and maintain and develop customer relationships in accordance with National Sales Manager guidance.
Drive revenue by ensuring associates provide excellent customer service, product knowledge, relationship-building, and professional handling of customer contacts.
Oversee associate training in Blick onboarding, sales, promotional events, featured products, and Custom Services.
Provide customer service at the Custom Services desk, including scheduling appointments, consulting on projects, taking orders, and delivering completed orders.
Assist the local or remote Custom Services production team by reviewing and maintaining the Work in Progress report, ordering framing supplies, communicating with the Galesburg production facility, and performing light production as needed.
Review and manage inventory processes, including Vendor Direct Orders, Special Orders, Min/Max changes, PDA adjustments, cycle counts, transfers, returns, shipment processing, and shipping discrepancies.
Maintain regular maintenance and housekeeping routines to protect associate and customer safety and company assets.
Plan and coordinate merchandise setups, visual and promotional-signage compliance, layout changes, and implementation of store standards.
Supervise shifts, open and close the store, manage payroll, create weekly schedules, and assign daily staff tasks and duties.
Provide the District Manager with input about customer needs, new products, competition, and pricing.
Implement local store marketing initiatives while ensuring compliance with national marketing programs.
Manage store financial performance, including shrink, expenses, and payroll, using the annual budget and monthly Profit & Loss statements.
Process inter-company communications and forms, pay bills, and complete payroll reporting on time.
Ensure compliance with company policies and procedures, loss-prevention initiatives, and operational controls.
Maintain regular attendance in accordance with the retail attendance policy.
Be willing and able to relocate for future opportunities if required.