Retail Floor Lead Caesar's Forum Shops

Vuori, Inc•Las Vegas, NV

4d•$17 - $19

About The Position

The Retail Store Floor Lead leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic outlook. As a member of the store leadership team, the Floor Lead supervises the sales floor, takes initiative, delegates work, and serves as a go-to person for the team. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The role is responsible for delivering strong customer experiences, supporting sales goals and daily store operations, and helping maintain store standards. When the Store Manager or Assistant Store Manager is absent, the Floor Lead leads the team in day-to-day operations. The schedule requires morning and/or evening availability, eight-hour shifts five days per week, and availability for at least one weekend day.

Requirements

Available to work morning and/or evening shifts, eight hours per shift, five days per week, and at least one weekend day.
Demonstrated punctuality and reliable attendance, including adherence to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including the ability to create customer experiences, engage socially in sales, and handle customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to learn new procedures and processes quickly.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 pounds.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Create an unforgettable customer experience and work with the sales team to ensure each customer receives the best experience possible.
Take ownership of the sales floor and sales team, keeping customer experience the first priority.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable and honest feedback on merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Stay informed about new and best-selling products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge about the broader fashion landscape and activewear to serve as an expert for customers.
Lead team projects while maintaining a focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking products, maintaining visual merchandising, and cleaning.
Follow safety standards and protocols while opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give full effort, be punctual, and meet role responsibilities.