Retail Floor Lead Caesar's Forum Shops

Vuori•Las Vegas, NV

3d•Onsite

About The Position

The Retail Store Floor Lead leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic outlook. The Floor Lead encourages the team to maintain Vuori’s retail sales and customer experience standards. As a member of the store leadership team, this person supervises the retail floor, takes initiative, delegates work, and serves as a go-to resource. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead helps create a memorable customer experience, supports sales goals in a team-based commission environment, and leads day-to-day store operations when the Store Manager or Assistant Store Manager is not present. The role also supports daily store maintenance, sales strategy, community and team management, inventory needs, visual merchandising, and opening and closing procedures.

Requirements

Available for morning and/or evening shifts, working 8-hour shifts, 5 days per week, and available at least one weekend day.
Demonstrated punctuality and reliable attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating experiences, developing customer relationships, embracing the social aspect of sales, and positively and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to learn new procedures and processes quickly.
Strong organizational skills and follow-through.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Lead the retail sales team by example and encourage adherence to customer experience and retail sales standards.
Work with the sales team to ensure customers receive the best possible experience and prioritize customer experience on the sales floor.
Prepare fitting rooms, find product sizes, and provide knowledgeable feedback about merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to events.
Stay informed about new and popular products and share product knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge in fashion and activewear and serve as an expert for customers.
Lead team projects while maintaining focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking product, maintaining visual merchandising, and cleaning.
Follow protocol and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.