Retail Floor Lead-Century City
About The Position
The Retail Store Floor Lead leads the retail sales team by example, building customer connections and communicating Vuori’s brand values through product knowledge and an optimistic outlook. The role encourages the team to maintain Vuori’s retail sales and customer experience standards. As a key member of the store leadership team, the Floor Lead supervises the retail floor, takes initiative, delegates work, and serves as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead helps deliver an excellent customer experience, leads day-to-day store operations when the Store Manager or Assistant Store Manager is absent, supports sales goals, and guides the team in store maintenance and projects. The role also supports daily sales strategy, community and team management, inventory needs, visual merchandising, and store opening and closing procedures.
Requirements
- Available for morning and/or evening shifts, working 8-hour shifts, 5 days per week, and available at least one weekend day.
- Demonstrate punctuality and reliable attendance in adherence to scheduled shifts.
- Ability to develop relationships with customers and colleagues.
- Customer service expertise, including creating experiences, developing customer relationships, engaging in social selling, and handling customer concerns positively and proactively.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Ability to quickly learn new procedures and processes.
- Strong organizational and follow-through skills.
- Excellent communication and interpersonal skills.
- High level of ownership, accountability, and initiative.
- Eagerness to develop new skills and responsiveness to feedback.
- Willingness to lift and move products, equipment, and boxes weighing up to 30 pounds.
- Willingness to stay active and move throughout the store during each shift.
- Willingness to reach, bend, and use a step stool or ladder when needed.
- Willingness to work in an environment with bright lights and music.
- Willingness to work as part of a team in a fast-paced retail environment.
Responsibilities
- Work with the sales team to ensure each customer receives the best possible experience.
- Take ownership of the sales floor and sales team, keeping customer experience the first priority.
- Prepare fitting rooms, find sizes, and provide customers with informed feedback on merchandise style and fit.
- Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
- Stay informed about new and popular products and share that knowledge with customers and the team.
- Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
- Motivate the sales team and work toward sales goals in a team-based commission environment.
- Develop product knowledge in fashion and activewear to serve as an expert for customers.
- Lead the team in completing projects while maintaining focus on customer experience.
- Communicate inventory needs to support business goals.
- Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
- Lead daily store maintenance, including restocking products, maintaining visual merchandising, and cleaning.
- Follow protocol and safety standards when opening and closing the store.
- Encourage employees, under the Retail Store Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.
Benefits
- Health insurance
- Savings and retirement plan
- Employee Assistance Program
- Vuori discount and industry perks
- Paid time off
- Wellness and fitness benefits
- Team pooled commission
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
