Retail Floor Lead (City Creek)

Vuori, Inc•Salt Lake City, UT

2d•$17 - $19

About The Position

The Retail Floor Lead at Vuori leads the retail sales team by example, builds customer connections, and communicates the brand’s values through product knowledge and an optimistic approach. This position helps maintain Vuori’s standards for retail sales and customer experiences, supervises the sales floor, delegates work, and serves as a go-to person on the team. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The role supports customer service, daily store operations, sales goals, inventory communication, and store maintenance. The Floor Lead helps ensure the business runs smoothly, particularly when the Store Manager or Assistant Store Manager is not in the store.

Requirements

Available mornings and/or evenings and able to work 8-hour shifts, 5 days per week.
Available to work at least one weekend day.
Demonstrated punctuality and reliable attendance, including adherence to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating experiences, building relationships, embracing the social aspect of sales, and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure each customer receives the best possible experience.
Take ownership of the sales floor and team, prioritizing customer experience.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable feedback about merchandise style and fit.
Build customer relationships by sharing product details, new products, and replenishment information, and inviting customers to upcoming events.
Stay informed about new and best-selling products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge across fashion and activewear to serve customers as an expert.
Lead the team in completing projects while maintaining a focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow safety standards and protocols when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.