Retail Floor Lead Denver Cherry Creek

Vuori, Inc•Denver, CO

11h•$21 - $24•Onsite

About The Position

The Retail Store Floor Lead at Vuori leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic outlook. The Floor Lead helps the team maintain Vuori’s retail sales and customer experience standards and is a key member of the store leadership team, supervising the sales floor, taking initiative, delegating work, and serving as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The position helps deliver an outstanding customer experience, supports daily store operations and sales goals, and leads store maintenance and team activities. The role requires morning and/or evening availability, eight-hour shifts five days per week, and availability for at least one weekend day.

Requirements

Available for morning and/or evening work, eight-hour shifts five days per week, and at least one weekend day.
Demonstrate punctuality and reliable attendance by adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Strong customer service skills, including creating customer experiences, developing relationships, engaging socially in sales, and handling customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to learn new procedures and processes quickly.
Strong organizational skills and follow-through.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 pounds.
Willingness to remain active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Work with the sales team to ensure each customer receives the best possible experience.
Take ownership of the sales floor and sales team, making customer experience the first priority.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable feedback about merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Stay informed about new and best-selling products and share product knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge across the broader fashion and activewear landscape to serve customers as an expert.
Lead the team in completing projects while keeping the customer experience in focus.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking products, maintaining visual merchandising, and cleaning.
Take responsibility for following protocols and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.