Part Time Floor Leader - City Creek

Lush Handmade Cosmetics•Salt Lake, UT

About The Position

As a Part Time Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You spend your day on the shop floor leading and inspiring sales associates to achieve their goals and helping create an exceptional customer experience, a motivated team, and operational excellence. The role focuses on building a positive and productive work environment through sales coaching, customer service, product knowledge, and team development. You also support store operations, including cash handling, attendance and communications, merchandising, inventory, and compliance with company policies and procedures.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop floor structure, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales; celebrate team achievements.
Lead by example in delivering a high-quality customer experience, including product demonstrations, and observe and listen to customer consultations.
Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging, through in-store and community engagement activities.
Build product knowledge and make informed product recommendations for customer needs.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback, resources, and opportunities to improve.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Manage cash handling, customer transactions, register opening and closing, cash drawer reconciliation, nightly deposits, and store security; take deposits to the bank when required.
Model punctuality and attendance, encourage these standards among employees, and monitor scheduled breaks.
Review daily store communications and task lists so team members are informed and prepared for shifts.
Maintain a clean, organized, and visually appealing store.
Train team members on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support management in maintaining store compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplace, and health and safety.