Retail Store Donation Coordinator

Feeding South Florida • Pembroke Park, FL

10d

About The Position

The Retail Store Donation Coordinator (RSDC) supports the Food Supply Chain department in sourcing food from retail, wholesale, and manufacturing channels. The role also collaborates with Agency Relations on Retail Direct Deliveries and retail-enabled agencies, and supports the Food Retail Manager in maintaining relationships and carrying out the food sourcing plan. Work includes forecasting, donation tracking, account management, assigning retail stores to agencies, responding promptly to donor and vendor calls and emails, and supporting internal departments.

The position is based partly in an office and partly in the field, with approximately 50% of time spent visiting donors and vendors and 50% in the office. The organization’s stated hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; this position can expect 50–60 hours of work per week, with occasional additional hours during peak periods or disaster response. Employees may be called in for regular or emergency duties during declared emergencies. Occasional travel for meetings, conferences, or special events may require use of a personal vehicle.

Requirements

• High school diploma; an associate degree is preferred.
• Two years of experience working with retail/wholesale vendors.
• Two years of customer service and account management experience.
• Excellent customer service and verbal and written communication skills.
• Attention to detail, accuracy, and deadlines.
• Ability to ensure policies and guidelines are met.
• Ability to take initiative and see projects through from start to finish.
• Ability to serve diverse populations compassionately, patiently, and courteously, with sincere interest in people’s concerns.
• Ability to manage time efficiently, work independently with minimal supervision, and cooperate with staff, volunteers, and agency personnel.
• Ability to work under pressure in a fast-paced environment with multiple deadlines and responsibilities while maintaining composure and excellent customer service.
• Professional, assertive, and responsible behavior.
• Strong Excel, data-entry, and math skills.
• Positive attitude, flexibility, and a good sense of humor.
• Access to reliable transportation.
• Experience with Enterprise Resource Planning software, or willingness to learn.
• Ability and willingness to obtain ServSafe® certification if not already trained.
• Ability to lift 50 pounds; loads heavier than 50 pounds require two or more people.

Nice To Haves

• Associate degree.
• Bilingual ability.
• ServSafe® training.
• HAACP and AIB experience.

Responsibilities

• Maintain retail food donor and vendor accounts and communications with retail partner store management, manufacturers, vendors, and USDA/FDACS food program directors.
• Produce weekly and monthly reports and reconciliations on food pounds and products received, organized by channel, item category, and other required variables.
• Forecast and source food for sorting and program initiatives, and assist the Food Retail Manager in developing the food sourcing plan.
• Use Feeding America resources and toolkits, including the Store Donation Program Retail Recovery Playbook.
• Increase donated food acquisition from retail/wholesale and manufacturing sources, and procure federal and purchased dry commodities as needed in accordance with relevant food and healthy-eating guidance.
• Monitor Feeding America websites for special food offerings through the Grocery Purchasing Program, Choice System, and MealConnect.
• Collaborate with Agency Relations, Transportation, and Allocation to connect partner agencies with donor stores for Retail Direct Drop and Store Donation Program deliveries.
• Coordinate inbound logistics with Operations or donors/vendors for retail, wholesale, manufactured, and federal commodities.
• Prepare donation and purchase orders and related documentation in organizational systems.
• Develop existing retail and wholesale donor relationships to increase pounds received per donation and donation frequency.
• Document donation outcomes promptly and report them to donors, including sending receipts and responding to Feeding Florida and FDACS receipt inquiries.
• Manage accounts and follow up from purchase order through receipt.
• Research prospective food donors and actively solicit food donations.
• Support internal departments and respond promptly to donor and vendor calls and emails.

Benefits

• Full medical, dental, and vision insurance.
• 401(k) matching contribution.
• Paid Time Off (PTO).
• Continuous learning opportunities.
• A high-performance culture intended to challenge employees and grow their skill sets.
• A diverse team representative of the community served.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED