Retail Store Donation Coordinator
About The Position
The Retail Store Donation Coordinator supports Feeding South Florida’s Food Supply Chain department by sourcing food from retail, wholesale, and manufacturing channels and collaborating with Agency Relations on Retail Direct Deliveries and retail-enabled agencies. The role supports the Food Retail Manager in maintaining partner relationships and carrying out the organization’s food sourcing plan. Work includes forecasting and sourcing food, tracking donations, managing accounts, assigning retail stores to agencies, responding to donor and vendor inquiries, coordinating logistics, and supporting internal departments. The position is based in an office and in the field, with approximately half of the work time spent visiting donors and vendors and half in the office. Organization hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; the role can require 50–60 hours per week, with occasional additional hours during peak periods, holidays, and disaster response. Occasional travel may be required. In declared emergencies, employees may be called upon to perform regular or emergency duties.
Requirements
- High school diploma; an associate degree is preferred.
- Two years of experience working with retail or wholesale vendors.
- Two years of customer service and account management experience.
- Excellent customer service and verbal and written communication skills.
- Attention to detail, accuracy, and deadlines.
- Ability to ensure policies and guidelines are met.
- Ability to take initiative and see projects through from start to finish.
- Sensitivity to diverse populations and the ability to serve people compassionately, patiently, and courteously.
- Ability to manage time efficiently, work independently with minimal supervision, and cooperate with staff, volunteers, and agency personnel.
- Ability to work under pressure in a fast-paced environment with multiple deadlines and responsibilities while maintaining composure and excellent customer service.
- Professional, assertive, and responsible behavior.
- Strong Excel, data-entry, and math skills.
- Positive attitude, flexibility, and a good sense of humor.
- Access to reliable transportation.
- Experience with enterprise resource planning software, or willingness to learn.
- Ability to obtain ServSafe® training or certification if not already held.
Nice To Haves
- Associate degree.
- Bilingual ability.
- HAACP and AIB experience.
Responsibilities
- Maintain retail food donor and vendor accounts.
- Communicate with retail partner store management, manufacturers, vendors, and USDA/FDACS food program directors.
- Produce weekly and monthly reports and reconciliations on pounds and products received by channel, item category, and other required variables.
- Forecast and source food for food sorting and program initiatives and assist the Food Retail Manager in developing the food sourcing plan.
- Use Feeding America toolkits and resources, including the Store Donation Program Retail Recovery Playbook.
- Increase acquisition of donated food from retail, wholesale, and manufacturing sources, and procure federal and purchased dry commodities as needed in accordance with Feeding America’s Food 2 Encourage and Healthy Eating Research.
- Monitor Feeding America websites for special food offerings through the Grocery Purchasing Program, Choice System, and MealConnect.
- Work with Agency Relations, Transportation, and Allocation to connect partner agencies with donor stores for Retail Direct Drop and the Store Donation Program.
- Coordinate inbound logistics with Operations or donors and vendors for retail, wholesale, manufactured, and federal commodities.
- Prepare related donation and purchase orders and documentation in applicable systems.
- Develop relationships with existing retail and wholesale food donors to increase the pounds received per donation and the frequency of donations.
- Document donation outcomes and report them to donors, including sending donor receipts and responding to Feeding Florida and FDACS receipt inquiries.
- Manage accounts and follow up from purchase order through receipt.
- Research prospective food donors and actively solicit food donations.
Benefits
- Full medical insurance.
- Full dental insurance.
- Full vision insurance.
- 401(k) matching contribution.
- Paid time off (PTO).
- Continuous learning opportunities.
- A diverse team representative of the community served.
- A high-performance culture intended to challenge and grow employees’ skill sets.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
