Donation Services Coordinator
About The Position
The Donation Services Coordinator is responsible for referral intake and screening for donation opportunities and obtaining authorization for tissue and eye donation. The role maintains communication between internal and external stakeholders. The coordinator obtains potential donor information from referring hospitals, communicates clinical information to processors and the tissue recovery team, manages referrals, conducts clinical screenings, documents relevant information, and reviews medical records to determine donor suitability. The role also coordinates compassionate, family-focused donation discussions with hospital teams, provides informed disclosure of donation options, obtains authorization and donor medical and social histories, and works toward department authorization goals.
Requirements
- Associate degree in biological sciences or an allied health field, and/or two or more years of related experience or training, or an equivalent combination of education and experience.
- Ability to work a minimum of 40 hours per week.
- Ability to work for extended periods with few breaks when required.
- Ability to use Microsoft Office systems and telephonic systems efficiently and effectively.
- Working knowledge of medical terminology and disease processes.
- Valid driver’s license maintained in accordance with MTN motor vehicle policy.
- Reliable personal automobile transportation for work use, with company reimbursement according to IRS guidelines.
- Excellent organization and time-management skills.
- Ability to function independently and collaboratively.
- Problem-solving and creative-thinking skills, and well-developed personal stress-management skills.
- Ability to lift 50 pounds and transfer items short distances.
- Ability to operate telephones, computers, and office equipment.
- Ability to speak and communicate clearly with donor families, hospital staff, and transplant or procurement personnel in person or by phone.
- OSHA Category III: no exposure to bloodborne pathogens while performing assigned job duties.
- Home internet and wireless phone access may be required.
Nice To Haves
- LPN or EMT-P credential strongly preferred.
Responsibilities
- Rapidly, accurately, and professionally obtain potential donor information from referring hospitals and provide clinical information to processors for screening and the tissue team for recovery.
- Communicate effectively and convey sensitive information to external stakeholders, referring organizations, and other procurement agencies.
- Manage donor referrals and conduct clinical screenings, ensuring relevant clinical information is accurately documented and appropriately screened.
- Review and interpret medical records to determine donor suitability.
- Maintain working knowledge of tissue processor criteria and applicable industry standards.
- Assess family dynamics and coordinate planned, compassionate, family-focused donation discussions with hospital teams.
- Coordinate the donation discussion process and offer the opportunity to the authorizing individual.
- Provide informed disclosure and obtain authorization for appropriate donation options.
- Obtain accurate and complete donor medical and social histories from the authorizing individual, next of kin, and other appropriate historians.
- Maintain an authorization rate aligned with department goals and the individual work plan.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
