Donation Support Services Evaluation Coordinator 7a-7p (Remote)

NFH•Cincinnati, OH

21h•Remote

About The Position

At Network for Hope (NFH), the Donation Support Services Evaluation Coordinator (DSSEC) assesses and facilitates the organ, tissue, and eye donation process. The position evaluates potential donors, coordinates with internal and external stakeholders, and supports compliance with regulatory standards. The coordinator works closely with hospital staff, tissue processors, and internal staff, providing guidance throughout the donation process. The role also provides ongoing education and training on donor evaluation procedures, assists with developing and updating related standard operating procedures, mentors less experienced team members, and participates in quality assurance initiatives. The posting describes the schedule as 7 a.m.–7 p.m. and the position as remote.

Requirements

High school diploma or equivalent required.
Excellent typing and data-entry skills.
Ability to multitask.
Experience using multi-line phone systems and electronic medical records.
Extensive medical terminology specific to healthcare.

Nice To Haves

Associate degree, medical-related certification, or some post-secondary education.
Two or more years of experience working in an OPO or with tissue processing and distribution.
CTBS, Medical Assistant, LPN, or similar credential.

Responsibilities

Serve as a backup to Donation Support Services staff by obtaining and documenting patient medical and social information provided by partners.
Communicate pertinent referral and case information to appropriate internal and external stakeholders.
Communicate with external partners and provide necessary follow-up.
Identify final suitability for tissue donors.
Provide clinical information to the tissue team or Administrator on-call.
Be available for call during assigned scheduled shifts.
Conduct thorough evaluations of potential tissue donors.
Document and evaluate relevant suitability criteria for potential tissue donors.
Apply internal and external policies, procedures, and standards relevant to donor suitability.
Build positive, productive, and professional rapport with tissue processor staff.
Work with quality and regulatory affairs to ensure documentation standards are met.
Provide ongoing education and training to internal teams and external partners on donor evaluation procedures and best practices.
Assist in developing and updating standard operating procedures related to donor evaluations.
Mentor and support less experienced team members in the evaluation process.
Participate in quality assurance initiatives to monitor and improve the effectiveness of the donation evaluation process.