Retail Store Customer Service Representative

WeatherTech • Bolingbrook, IL

3d • $0 - $20 • Onsite

About The Position

WeatherTech Direct is seeking Retail Store Customer Service Representatives to support customer satisfaction at its factory store in Bolingbrook, Illinois. Representatives provide customer support and product knowledge through in-person, telephone, and email interactions. The stated schedule is Thursday, Friday, and Monday from 10 a.m. to 7 p.m.; Saturday from 8 a.m. to 5 p.m.; and Sunday from 9 a.m. to 5 p.m. The position also describes a varied schedule that may include day, evening, night, weekend, and holiday hours.

Requirements

• 3–5 years of experience in telephone-based customer service or retail sales.
• Proven sales experience with a track record of driving revenue and exceeding goals.
• Fluency in English and clear, concise verbal and written communication skills for customer service by telephone and email.
• Listening skills to understand customer needs.
• Basic computer skills.
• Ability to multitask in a fast-paced, team-oriented environment.
• Ability to regularly work on a computer and focus on a screen or monitor.
• Excellent typing, spelling, and grammar skills.
• Great attendance and punctuality.
• Consistently deliver high-quality results.
• Professionalism and a positive attitude.
• Authorization to work in the United States.

Nice To Haves

• Type 50 words per minute.

Responsibilities

• Deliver customer service in the factory showroom.
• Communicate with customers by telephone and email to process orders, exchanges, and returns in accordance with department policies and procedures.
• Recommend and upsell products by gathering customer information and assessing customer needs.
• Provide management with timely feedback about service failures and customer concerns.
• Work a varied schedule that may include day, evening, night, weekend, and holiday hours.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed