Customer Service Representative Retail

Ashley Furniture Industries•Phoenix, AZ

4d•$16 - $19•Onsite

About The Position

The Customer Service Representative is Ashley’s front-line ambassador, delivering exceptional customer service and positive experiences while serving as the first point of contact for customers. The role provides administrative support to store operations, assists with office functions, builds customer relationships, and contributes to operational excellence. The position works with sales, merchandising, and other store associates and uses point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools. The role reports to the Office Manager for cash-handling procedures and may receive additional assignments from management.

Requirements

Legally authorized to work in the United States.
At least 18 years old.
High school diploma or equivalent.
Knowledge of Microsoft Office Suite and system transactions.
Ability to work flexible hours, including weekends and holidays, and rotate opening and closing responsibilities across various shifts.
Reliable attendance.
Ability to thrive in a team environment.

Nice To Haves

One year of customer service, office, and/or administrative experience is preferred.

Responsibilities

Greet customers warmly and professionally, representing Ashley’s brand image.
Provide customer service in person, by phone, and through email.
Assist in accurately processing sales orders, completing required documentation, and obtaining approvals before finalizing transactions.
Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems.
Follow cash-handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
Address customer inquiries and concerns, escalate complex issues to management as appropriate, and follow up to ensure resolution.
Support management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying paperwork accuracy.
Maintain accurate records, prepare routine reports, and complete and file sales and office paperwork according to company standards.
Work cooperatively with sales, merchandising, and other store associates to support customer experience and efficient store operations.
Use point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform duties accurately and efficiently.
Complete additional tasks assigned by management.