Customer Service Representative Retail

Ashley Furniture Industries•Tupelo, MS

About The Position

The Customer Service Representative is Ashley’s front-line ambassador, delivering exceptional customer service and creating positive experiences. This role is the first point of contact for customers and provides administrative support to store operations, assisting with office functions and helping build customer relationships while supporting operational excellence. The representative greets customers and provides service in person, by phone, and by email; supports accurate sales order processing; handles customer credit applications and financing arrangements; and maintains customer account information. The role also processes payments and reconciles transactions under Office Manager supervision, responds to customer concerns and follows up on resolutions, and assists Management with audits, inventory processes, and compliance checks. Additional duties include maintaining records, preparing routine reports, filing paperwork, collaborating with store associates, using business systems, and completing other tasks assigned by management.

Requirements

Legally authorized to work in the United States.
At least 18 years old.
High school diploma or equivalent.
Knowledge of Microsoft Office Suite and system transactions.
Ability to work flexible hours, including weekends and holidays, and rotate store opening and closing responsibilities across various shifts.
Reliable attendance.
Ability to thrive in a team environment.

Nice To Haves

One year of customer service, office, and/or administrative experience is preferred.

Responsibilities

Greet customers in a warm, professional manner and represent Ashley’s brand image.
Provide customer service through in-person, phone, and email interactions.
Assist with processing sales orders accurately and efficiently, ensuring documentation is complete and approvals are obtained.
Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems.
Follow cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
Address customer inquiries and concerns, escalate complex issues to Management as appropriate, and follow up to ensure resolution.
Support Management with operational audits, inventory processes, and compliance checks by gathering documentation and verifying paperwork.
Maintain accurate records, prepare routine reports, and complete and file sales and office paperwork according to company standards.
Collaborate with the sales team, merchandising personnel, and other store associates to support customer experience and store operations.
Use point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools.
Complete additional tasks assigned by management.