Customer Service Representative Retail

Ashley Furniture Industries•Cedar Park, TX

1d•$17 - $19

About The Position

The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position is the first point of contact for customers and provides administrative support to store operations while assisting with office functions. The role builds customer relationships and supports operational excellence in Ashley’s retail stores. The representative greets customers and assists them in person, by phone, and by email. They support sales order processing, customer credit applications and financing, account maintenance, cash handling, payments, transaction reconciliation, and customer issue resolution. They also assist management with audits, inventory processes, and compliance checks; maintain records and reports; collaborate with store personnel; and use point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools.

Requirements

Legally authorized to work in the United States.
At least 18 years old.
High school diploma or equivalent.
Knowledge of Microsoft Office Suite and system transactions.
Ability to work flexible hours, including weekends and holidays, and rotate store opening and closing responsibilities across various shifts.
Reliable attendance.
Ability to thrive in a team environment.

Nice To Haves

One year of customer service, office, and/or administrative experience.

Responsibilities

Greet customers warmly and professionally, representing Ashley’s brand image.
Provide customer service in person, by phone, and by email.
Assist with accurate sales order processing, complete documentation, and required approvals.
Process customer credit applications, assist with financing arrangements, and maintain customer account information.
Follow cash-handling procedures, process payments, and reconcile transactions under Office Manager supervision.
Address customer inquiries and concerns, escalate complex issues to management, and follow up to ensure resolution.
Support management with operational audits, inventory processes, and compliance checks by gathering documentation and verifying paperwork.
Maintain accurate records, prepare routine reports, and complete and file sales and office paperwork according to company standards.
Collaborate with sales, merchandising, and other store associates to support customer experience and store operations.
Use point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools.
Complete additional tasks as assigned by management.