Retail Store Associate
About The Position
The Retail Store Associate supports the daily operations of DigiKey Outfitters and helps provide team members and visitors with a positive, efficient shopping experience. The role includes merchandise stocking and organization, inventory support, point-of-sale transactions, visual merchandising, and maintaining a clean, organized, welcoming store. The associate also supports promotions, special events, merchandise programs, company branding initiatives, and Community Relations and Events efforts as needed. The position is essential and requires daily onsite attendance. The listed schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with work outside regularly scheduled hours as needed for community or company events.
Requirements
- High school diploma or equivalent.
- One year of retail, customer service, hospitality, or related experience.
- Basic understanding of retail sales and customer service practices.
- Knowledge of point-of-sale systems and cash-handling procedures.
- Strong customer service and interpersonal skills.
- Ability to process transactions accurately and maintain attention to detail.
- Basic problem-solving skills and ability to address customer concerns professionally.
- Ability to work independently and as part of a team.
- Ability to learn product information and communicate product features and benefits to customers.
- Must be authorized to work in the United States without needing employment-based immigration sponsorship now or in the future.
Responsibilities
- Greet team members and visitors, understand their needs, share product knowledge and recommendations, and provide exceptional customer service.
- Promote a positive shopping experience through friendly, professional interactions and suggestive selling.
- Accurately process sales transactions using the point-of-sale system.
- Handle returns, refunds, exchanges, and other customer service requests according to store procedures.
- Process team member purchases, donation requests, gifts, and other internal merchandise orders.
- Maintain accurate point-of-sale records by identifying, correcting, and documenting transaction or entry errors.
- Stock, organize, and replenish merchandise so products are available, properly displayed, and easy to locate.
- Receive and unpack shipments, verify quantities against packing documentation, and report discrepancies.
- Prepare merchandise for the sales floor, including labeling and merchandising, and maintain visual presentation standards.
- Monitor inventory and communicate replenishment needs to appropriate team members.
- Provide feedback on merchandise trends, inventory concerns, product issues, and opportunities to improve store operations.
- Maintain a clean, organized, and safe store environment, including the sales floor, stockroom, fixtures, and displays.
- Support store promotions, team member engagement initiatives, and special events.
- Order items from DigiKey stock to fill current offerings and identify other DigiKey products that team members may appreciate.
- Assist with data entry for donations, gifts, and related items.
- Collaborate with team members and internal stakeholders to address customer questions, merchandise requests, and service concerns.
- Follow company policies, procedures, and safety guidelines while supporting daily store operations.
- Assist Community Relations and Events efforts, including implementing and carrying out events and programs for company team members.
- Work outside regularly scheduled hours as needed to support community or company-based events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
