Future Opportunities - Retail Store Assistant Manager Detroit Market
About The Position
Founded in 1911, Blick Art Materials is a family-owned business and the largest and oldest provider of art supplies in the United States. The Assistant Manager will lead their team to fulfill Blick’s commitment to customers, the Arts, and local communities by exhibiting exceptional teamwork, boundless curiosity, and the utmost care. This role focuses on increasing sales volume, upholding customer service standards, developing customer relationships, and making the store a key partner in the art community. The position also involves ensuring high levels of customer experience through training, providing customer service, assisting the production team, and building relationships with key artists and art influencers.
Requirements
- High School Diploma, College preferred but not required.
- One year of previous retail management experience or one year of employment with Blick.
- Demonstrated superior sales performance throughout career.
- Computer literate, including Microsoft Word and Microsoft Excel.
- Ability to work both independently and in a team environment.
- Excellent communication skills.
- Willing and able to work a minimum of two nights per work week.
- Must close Friday and Saturday a minimum of one weekend per accounting period, minimum of one Sunday per accounting period.
- Availability to work flexible schedules including day/evening shifts, weekends and holidays as required by the needs of the business.
- Regular attendance in accordance with the attendance policy.
Responsibilities
- Increase sales volume, uphold customer service standards, develop and maintain customer relationships, making the store a key partner in the art community.
- Ensure consistently high levels of customer experience by training on and setting experience standards in retail and framing.
- Provide customer service at the Custom Services desk.
- Assist the Custom Services production team as needed.
- Partner with the General Manager to build and maintain relationships with key artists and art influencers.
- Maintain company POGs, display and signage compliance, cleanliness standards, and supply orders.
- Direct and oversee the overall operations of the retail location.
- Oversee all aspects of inventory.
- Ensure compliance with all Loss Prevention and Safety measures, Company Policies and Procedures, and operational controls.
- Communicate and maintain daily, weekly, and monthly sales goals for all associates.
- Coordinate marketing programs at store level.
- Understand and manage the financial well-being of the store using the annual budget and monthly Profit & Loss reports.
- Maintain knowledge of art and craft materials, including market trends, and custom framing order taking procedures.
- Ensure store associates are trained and current on product knowledge and custom framing.
- Train and coach store associates on all aspects of their role.
- Shift supervision, including opening and closing the store, managing payroll, creating weekly schedule, staff tasks and duties assigned daily.
- Interview candidates for open non-exempt associate positions.
- Solve associate issues in partnership with other members of management.
Benefits
- Medical/Dental/Vision Insurance
- 401K & Profit Sharing Plan
- Incentive Bonus Plans
- Paid Holidays & Paid Time Off
- Paid Parental Leave
- Short-Term/Long-Term Disability
- Training Opportunities
- Basic & Optional Life Insurance
- Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
