Retail Store Area Team Leader (Assistant Team Leader)

External Ocean State Job Lot•Portsmouth, NH

13d

About The Position

As a Store Area Team Leader at OSJL, you are responsible for ensuring that areas within your responsibility meet Company merchandising standards, merchandise flows efficiently, and store teams receive leadership and support. The role requires attention to detail, knowledge of merchandising principles and freight operations, and the ability to motivate and empower a team. You will use OSJL technology to support merchandising, operations, and a collaborative team environment. The position also provides store leadership in the absence of the Store Team Leader, supports profitability and store goals, manages backroom and freight processes, helps maintain inventory, supports associate development, champions customer service and store presentation, and uses company technology and systems to manage store operations. Work is primarily in a climate-controlled environment, though conditions vary across sales, stockroom/receiving, and office areas. Travel may be required as needed.

Requirements

Proficiency with Google platforms, including Sites, Slides, Drive, Docs, and Sheets.
Ability to perform the position's duties across sales, stockroom/receiving, and operations/office areas with varying conditions.
Ability to remain stationary, move, and position oneself for extended periods throughout the shift.

Nice To Haves

4+ years of previous retail management experience, or an equivalent combination of education and experience.
Experience with HCM and Business Intelligence tools.

Responsibilities

Support Company programs to maximize revenue and achieve store goals.
Ensure the store runs smoothly in the absence of the Store Team Leader.
Reconcile daily funds according to store closing procedures.
Lead and support efficient freight flow, maintain an organized backroom, and achieve a 24-hour freight turnaround.
Use technology to maximize scheduling effectiveness in support of freight management.
Partner with the Store Team Leader to maintain optimal store inventory levels and ensure proper merchandising and product placement.
Lead and support timely and accurate product placement on the sales floor in compliance with Company merchandising standards.
Collaborate with the Store Team Leader to develop and implement merchandising strategies that drive sales and optimize inventory turnover.
Monitor, lead, and assist with freight flow so products are received, processed, and stocked efficiently.
Coordinate the receiving team to ensure accurate receipt and inspection of merchandise.
Identify and address product shortages and overstocks.
Support recruitment, training, and development of store associates.
Identify and nurture high-potential associates and prepare them for future growth.
Foster a stable, knowledgeable team environment where associates feel valued and empowered.
Ensure the store exceeds Company standards for merchandising, cleanliness, and overall presentation.
Lead by example and ensure operations, merchandising, and visual aspects of the area comply with Company policies and programs.
Cultivate positive and productive working relationships with store leadership, associates, and field management.
Monitor and maintain exceptional customer service that exceeds Company and customer expectations.
Maintain store cleanliness and visual standards.
Support HCM processes, including associate data and timekeeping, benefits, and learning management system operations.
Maintain Oracle systems to manage store-related expenses.
Review Domo Store Spotlight technology to ensure productivity goals are met and opportunities are addressed.
Use Thinktime daily to support efficient store-related communications.
Use mobile devices to manage technology support and operational expectations of the store.
Travel as needed.