Retail Store Area Supervisor-(Key Holder) - Full Time

Ocean State Job Lot • Taunton, MA

2d • $19 - $21 • Onsite

About The Position

The Store Area Supervisor oversees daily operations and merchandising in assigned store areas, ensuring smooth freight flow and exceptional customer experiences under the guidance of a designated Team Leader. The role is also a development path for future OSJL team leaders, and associates are encouraged to pursue leadership growth opportunities.

Requirements

• At least 1 year of professional experience in other retail environments.
• Computer skills, including Google tools such as Email, Sites, Slides, Drive, Docs, and Sheets, as well as Qlik.
• Availability to work as needed by the business, including nights and weekends.
• Must be at least 18 years old.
• Ability to move, remain stationary, ascend, descend, and position oneself for tasks throughout the shift.
• Ability to use hand tools, climb or descend a ladder, move, reach, and lift frequently, including lifting 35 pounds regularly.

Nice To Haves

• Prior customer service experience.
• Training experience.
• Prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments.

Responsibilities

• Champion exceptional customer service for diverse clientele and foster a welcoming, inclusive environment by exemplifying the T.R.E.A.T. model.
• Connect customers with corporate customer service and help ensure effective resolution of their concerns.
• Promote company-wide customer initiatives, including donations, loyalty programs, and promotions.
• Create effective work schedules for the assigned area.
• Guide and support the team in completing tasks and cultivating a collaborative, motivating environment.
• Support training for store associates in the assigned area and foster growth opportunities.
• Manage merchandise presentation and ensure timely adherence to company guidelines.
• Maintain accurate signage and ticketing, and manage ordering, backroom stock, and sales-floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns according to company policies.
• Uphold store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Follow all company policies and procedures.

Benefits

• 30% associate discount
• Wellbeing Time and Care.com access
• Sick Time Pay, vacation, and holiday pay
• Medical, dental, vision, life insurance, critical illness, and accident coverage
• Flexible Spending Account (FSA)
• Short-term disability
• Accolade Care personalized healthcare support and navigation
• Referral bonus eligibility
• Tuition reimbursement
• Profit sharing bonus
• 401K retirement savings plan
• OSJL Vacations and discounts at partner companies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed