Retail Store Area Supervisor-(Key Holder) - Full Time

External Ocean State Job Lot•Taunton, MA

About The Position

The Store Area Supervisor at Ocean State Job Lot oversees the daily operations and merchandising of assigned areas. The role ensures smooth freight flow while prioritizing exceptional customer experiences, under the guidance of a designated Team Leader. It serves as a development path for future OSJL team leaders, and associates are encouraged to pursue opportunities for growth toward leadership positions. The position works primarily in a climate-controlled environment with minimal potential safety and health hazards. It involves extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete tasks, as well as some sedentary activity and near-vision use for reading and computer work. Frequent physical activities include using hand tools, climbing or descending a ladder, moving, reaching, and lifting. The role requires regularly lifting up to 35 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least 1 year of professional experience in other retail environments.
Computer skills, including use of Google tools such as Email, Sites, Slides, Drive, Docs, and Sheets, as well as Qlik.
Availability to work as needed by the business, including nights and weekends.
Must be at least 18 years of age.
Ability to perform the physical activities described for the role, including regularly lifting 35 pounds, subject to reasonable accommodation.

Nice To Haves

Prior customer service experience.
Training experience.
Prior experience with merchandise ordering, receiving, stocking, and maintenance in other retail environments.

Responsibilities

Champion exceptional customer service for diverse clientele and foster a welcoming, inclusive environment by exemplifying the T.R.E.A.T. model.
Connect customers with corporate customer service and help ensure effective resolution of customer concerns.
Promote company-wide customer initiatives, including donations, loyalty programs, and promotions.
Create effective work schedules for the assigned area.
Guide and support the team to complete tasks and cultivate a collaborative, motivating environment.
Support training for store associates in the assigned area and foster growth opportunities across all levels.
Manage merchandise presentation and ensure timely adherence to company guidelines.
Maintain accurate signage and ticketing; manage ordering, backroom stock, and sales-floor flow.
Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
Identify, separate, and display priority items effectively.
Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns according to company policies.
Uphold store safety and maintenance standards.
When designated, supervise store operations, including opening and closing procedures.
Operate a cash register as needed.
Adhere to all company policies and procedures.
Perform other duties and tasks as requested by supervisors or managers.

Benefits

30% associate discount.
Wellbeing Time and Care.com access.
Paid sick time, vacation, and holiday pay.
Medical, dental, vision, life insurance, critical illness, and accident coverage.
Flexible Spending Account (FSA).
Short-term disability coverage.
Accolade Care personalized healthcare support and navigation.
Referral bonus eligibility.
Tuition reimbursement.
Profit-sharing bonus.
401(k) retirement savings plan.
OSJL vacations and discounts at partner companies.