Retail Stock - Willow Ridge Rack

Nordstrom•Marlton, NJ

About The Position

As a Nordstrom Rack team member, you work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere for customers. You help provide a quick, easy customer experience and keep the store clean and clutter-free. Team members may occasionally work in different areas of the store to maintain cleanliness in the salesfloor and stockrooms and help customers find merchandise. Roles are available in Sales, Customer Service, Stock, and Fulfillment; applicants can discuss their preferred role during the interview process. Sales and Customer Service duties include keeping the salesfloor ready through re-merchandising and straightening; assisting customers with transactions across in-store, online, and mobile platforms; operating point-of-sale systems and bagging items, including bulky or heavy merchandise; supporting fitting rooms; sorting and returning clothing to the salesfloor; organizing stockrooms; checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset-protection standards; and promoting programs such as Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling customer orders, preparing and shipping orders, using inventory management systems to scan, process, and research shipments, maintaining clean and organized selling floors and stockrooms, and providing general store support such as setting up special events, organizing the backroom, processing markdowns, and relocating fixtures. The position requires continuous movement for 6–8 hours per shift, frequent hand use and physical handling of merchandise, and the ability to lift items. Stock and Fulfillment team members have additional lifting and carrying demands. The listed hourly pay range is $17.05–$17.75; offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits and eligibility may vary by location, job level, classification, and length of employment.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to continuously move for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive customer environment.
Keep the store and salesfloor clean, organized, and clutter-free, including maintaining stockrooms.
Re-merchandise and straighten the salesfloor to keep it stocked and ready for customers.
Assist customers with transactions across in-store, online, and mobile platforms; operate point-of-sale systems and bag items.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing.
Check in and accurately ticket merchandise and keep stockrooms organized.
Demonstrate expertise in store technologies and follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders and prepare and ship them according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments according to inventory control processes.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.