Seasonal Retail Stock & Fulfillment - Metro Pointe at South Coast Rack

Nordstrom•Costa Mesa, CA

4d•$19 - $20•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy retail environment, collaborating to provide customers with a welcoming atmosphere and a quick, easy shopping experience. The role may involve work in Stock or Fulfillment, with flexibility to assist in different store areas and help keep sales floors and stockrooms clean, organized, and clutter-free. Sales and customer service work includes keeping the sales floor stocked and organized, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, sorting and returning clothing, organizing stockrooms, accurately checking in and ticketing merchandise, using store technologies, following operational and asset protection standards, and promoting Nordstrom Rewards. Stock support and fulfillment work includes receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems to process and research shipments, maintaining clean and organized floors and stockrooms, and providing general store support such as setting up events, markdowns, backroom organization, and moving fixtures. The position requires continuous movement and physical handling of merchandise. The listed hourly pay range is $18.85–$19.65, with offers dependent on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
For Stock and Fulfillment work, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor stocked, sized, and organized through re-merchandising and straightening.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems; bag items and handle bulky merchandise.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
Sort and return clothing to maintain a clean, clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Use technologies required in the store environment.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in line with inventory control processes.
Maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.