Retail Shop/ Ticket Sales Shift Lead – Rotating Shift

Chestnut Mtn Ski Resort LLC•East Galena Township, IL

49d•Onsite

About The Position

This is a full-time position requiring availability on weekends and holidays, for both day and night shifts. The role guarantees a minimum of 32 hours per week, with potential for overtime. Performance will be evaluated every 45 days during peak season to maintain the Shift Lead position. Applicants who do not meet performance expectations during Shift Lead reviews may be reassigned to a standard sales-floor employee role at the starting wage. Essential to this position are sales experience and strong customer service skills. The Shift Lead will interact with over 100 customers daily, assisting with on-site sales of tickets, physical products, and season passes, while also providing general information about the resort and its services. The role requires quickly learning product information and pricing to guide customers effectively. Maintaining up-to-date inventory, ensuring a safe and professional work environment, and understanding emergency protocols are also key responsibilities. Communication with managers regarding low inventory or any occurring issues is necessary.

Requirements

Sales experience
Good Customer Service skills
Ability to meet potentially upwards of 100+ customers individually, daily
Ability to provide/assist with on-site sales of tickets, physical products and season passes
Ability to provide basic information about the resort and its services to guests
Ability to efficiently familiarize yourself with product information and pricing
Ability to communicate with managers when items in inventory are running low and/or if a problem occurs
Ability to answer questions from employees
Ability to keep employees busy during slow periods
Ability to close and secure the building if necessary
Ability to open and close out cash registers
Ability to count money
Ability to separate charge slips, coupons
Ability to assist with customer relations
Ability to make sure shelves, counters, tables, display racks, etc. are presentable
Ability to help design and set up seasonal/informational displays
Must be able to sit, stand, and walk frequently
Must be able to pick up 25+lbs

Responsibilities

Manage and guide up to 10+ employees, answering their questions and keeping them engaged during slower periods.
Open and close the building if necessary.
Perform tasks such as opening and closing cash registers, counting money, separating charge slips, and coupons.
Assist with customer relations.
Develop comprehensive product knowledge to better assist customers.
Ensure shelves, counters, tables, display racks, and other areas are presentable.
Help design and set up seasonal and informational displays.
Maintain inventory accuracy.
Ensure a safe and professional work environment.
Familiarize oneself with emergency protocols.
Communicate with managers about inventory levels and any issues that arise.