Gatlinburg Retail Shift Supervisor

Nantahala Outdoor Center•Gatlinburg, TN

4d•$0 - $16•Onsite

About The Position

The Retail Shift Supervisor works full time, year-round at NOC’s Great Outpost Outfitter Store in downtown Gatlinburg. The role involves helping guests choose products and activities, developing expert knowledge of NOC products and offerings, and learning about Great Smoky Mountains National Park and nearby trails. The supervisor also helps lead store staff and oversee customer service, merchandising, inventory, store operations, and adherence to company standards. The position is benefits eligible and includes paid holidays, vacation, sick pay, and health, dental, vision, and life insurance for employees and dependents. Free onsite employee parking is available.

Requirements

Work independently and contribute to team efforts as needed.
Excellent verbal and written communication skills.
Patience and enthusiasm when communicating with customers, employees, and vendors.
Ability to work accurately under stress and pressure while meeting competing deadlines.
Ability to multitask across several projects.
Ability to handle rejection and maintain a positive attitude when approaching the next potential customer, employee, or vendor.
Basic computer skills to operate a POS and inventory system.
Basic Microsoft Excel and Word skills.
Ability to help customers and employees make selections by building their confidence.
Attention to detail and strong organizational skills.
Available to work a variety of hours, including weekends and holidays.
Able to stand or walk for several hours at a time, maintain balance, and remain physically active for extended periods.
Able to use hands, arms, and upper body to handle and control objects, stock merchandise, and move displays.
Able to lift 40 pounds unassisted and up to 150 pounds with assistance.
Able to walk up and down stairs several times daily while carrying up to 5 pounds.
Able to work outdoors at times and dress appropriately for the weather.
Able to communicate effectively through active listening and convey information, suggestions, and inspiration to guests.
Able to see details a few feet away and distinguish differences in colors, shades, and brightness.

Nice To Haves

Retail experience.
Shipping and receiving experience.
Visual merchandising experience.
Outdoor gear experience, including apparel, footwear, and camping or hiking gear.

Responsibilities

Discover guest needs through engaging interactions and provide suitable solutions.
Meet or exceed sales goals.
Maintain visually appealing product and signage presentations and keep merchandise stocked and the store clean.
Learn NOC’s products, services, and offerings, as well as local parks and hiking trails, to assist guests.
Process sales accurately and promptly; sample food and beverage products for guests as needed.
Ensure products shipped and received are processed, merchandised, and back-stocked accurately.
Track inventory movement and ensure products are accounted for and processed accurately by staff.
Train retail staff to process guest transactions accurately and track retail products correctly.
Maintain organized, effective, and clean primary and secondary stock locations.
Help manage store supplies and budgets, and coordinate annual physical inventory counts.
Keep inventory categories within company guidelines and budgets; help manage inventory turns and identify fast- and slow-moving products.
Help manage employee engagement and compliance with company policies and procedures.
Motivate and inspire employees to meet customer-service, merchandising, and store-appearance standards.
Process daily deposits and receipts according to company guidelines.
Help manage employee attendance, discipline, training, development, and accountability to company standards.
Open and close the store and maintain customer service and employee engagement standards without supervision.
Consistently model expected behaviors, policies, and procedures.